Thank you for choosing AcquaVitta. Because our products are strictly intended for laboratory research and development purposes only, we must enforce a rigorous return and refund policy to maintain the biological integrity, purity, and safety of our chemical compounds.
By purchasing from AcquaVitta.com, you acknowledge and agree to the terms outlined below.
1. Final Sales & Safety Restrictions
Due to the sensitive nature of laboratory research materials and the strict requirements for temperature control and contamination prevention:
- All sales of opened, unsealed, or tampered-with products are strictly FINAL.
- We cannot accept returns or offer refunds for products once they have left our controlled distribution environment, as we can no longer guarantee their chemical purity to subsequent researchers.
- We do not offer refunds, credits, or exchanges based on the outcomes, results, or efficacy of your laboratory research, tests, or experiments.
2. Cancellation Policy
Orders can only be canceled if they have not yet been processed or shipped by our fulfillment team.
To request a cancellation, please contact us immediately at support@acquavitta.com with your order number.
Once a tracking number has been generated or the package has been handed over to the shipping carrier, the order can no longer be canceled.
3. Damaged, Defective, or Incorrect Items
We take great pride in our molecular precision and quality control. If your order arrives damaged during transit, defective, or if you received the incorrect item:
- You must notify our support team within 7 days of the delivery date shown on your tracking number.
- Please email support@acquavitta.com with your order number, a clear description of the issue, and photographic evidence of the damaged or incorrect vials/packaging, taken before disposal of the original packaging.
- All verified issues are remedied in the form of store credit only. No exceptions.
4. Approved Returns (Unopened Items Only)
If you wish to return an item that is completely unopened, sealed in its original packaging, and untampered with:
- You must request a Return Merchandise Authorization (RMA) via email within 14 days of receiving your package. Returns sent without prior RMA approval will not be processed.
- The buyer is responsible for all return shipping costs, and we highly recommend using a trackable shipping service. AcquaVitta is not responsible for return shipments lost in transit.
- Approved returns may be subject to a 15% restocking fee to cover laboratory inspection and handling.
5. Store Credit Processing Time
Once your approved return is received and inspected by our laboratory team, we will send you an email notifying you of the approval or rejection of your claim.
All approved claims are resolved in the form of store credit, issued to the email address on file within 5 to 7 business days. Store credit does not expire and can be applied toward any future order.
6. Contact Information
For any questions regarding our Refund & Return Policy, please reach out to our compliance and support department:
Company Name: [Your LLC / company legal name]
Email: support@acquavitta.com
Mailing Address: [Company mailing address]